Pick your Sharetru Plan

Yes, you can upgrade from the Core plan to the Complete plan at any time during your subscription. The upgrade gives you immediate access to unlimited users, higher storage capacity, and the ability to add options like a dedicated single-tenant environment. Your billing will be adjusted based on the terms of your current contract and the timing of the upgrade.

The Complete plan is the only option that supports single-tenant infrastructure. Customers who need a dedicated virtual environment—for performance, compliance, or isolation reasons—can add this option to their Complete plan. This infrastructure is provisioned specifically for your organization and must be prepaid annually.

The FedRAMP Support Package enables your Sharetru site to operate within our FedRAMP Moderate Authorized environment, which is configured to meet the minimum security control baseline of NIST SP 800-53, Rev. 5. This option is ideal for organizations that handle CUI, CDI, or other sensitive government-related data and need full reciprocity with CMMC Advanced (Level 2). When you choose this add-on, your site is locked to the FedRAMP control baseline—so there’s no guesswork about whether your configuration is compliant. This package is available as an add-on to the Core or Complete plan and includes logging, audit support, and secure deployment on a government-authorized IaaS, PaaS, and SaaS stack.

The HIPAA Support Package equips your Sharetru site with the technical and administrative controls required for HIPAA and HITECH compliance. It includes 72 months of log retention, virus and malware scanning, role-based access controls, encryption at rest and in transit, and the ability to sign a Ready-to-Execute Business Associate Agreement (BAA) with Sharetru. This package is available on both Core and Complete plans. However, it is only valid if you execute Sharetru’s BAA—see below for details about BAA terms.

Full users have a username and password and can sign in to the web interface or connect through secure protocols. They can upload, download, and manage files based on the permissions you give them. Guest users, on the other hand, don’t log in. They only interact with files when a full user sends them a secure link—like for uploading a document or downloading something you’ve shared. You won’t be billed for guest users, and they never have access beyond what you send them.

Think of your storage like a hard drive—your plan comes with a set amount of space that’s shared across your entire site. If you’re on a plan with 100GB of storage and you’ve used 30GB, you’ve got 70GB left to work with. That total includes all the files stored across user folders, shared workspaces, and active file transfer areas. If you ever need more space, you can add additional storage in fixed increments whenever you’re ready. We don’t count backups or logs against your storage, and we never restrict file size or throttle your uploads.

No. All plans come with unlimited bandwidth and no data transfer fees. Whether you’re uploading large design files, sharing compliance documents with external partners, or automating nightly transfers over SFTP, there’s no cap on how much data you can move. We don’t throttle usage or charge overage fees for transfer volume. Your storage limit is the only constraint—once a file is uploaded, it counts toward your site’s storage total, but how often you send or receive it doesn’t affect your bill.

We don’t sign external BAAs. If you need HIPAA support, we provide a pre-written Business Associate Agreement (BAA) that meets the legal and technical requirements for compliance—and we’ll sign that as part of the HIPAA Support Package. If your legal team wants to negotiate or redline the BAA, we treat that as a request to amend the Terms of Service, which may require an upgrade to a higher-tier plan. It's also important to know that if you plan to exchange ePHI through Sharetru, signing our BAA is mandatory. If you don’t have an executed BAA with us, we can’t assume any liability under HIPAA.