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Responsive Customer Support

Support That Breeds Success

Partner with the masters of secure file sharing. As the first company to offer secure managed file transfer in the cloud, we know the challenges you face and are ready to respond to your team’s unique internal needs.

Support You Can Bank On

Trust in proven results. See why organizations of all shapes and sizes rely on the productivity, flexibility, compatibility, and security of our file sharing software.

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24 hr
Round the clock, critical support
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68
NPS Score
(Best In Class)
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30 min
Average Ticket
Response Time
BEST IN CLASS SUPPORT

Enjoy Fast Response Times and Reliable Support

Our responsive customer support team is ready to assist you with:

  • Fast, friendly help via our platform
  • Unlimited ticketing for technical support
  • A Customer Success Manager (on most plans) to provide expert training when needed
  • Support documentation and video walkthroughs of key platform features
  • Handy resources and guides to help you with security and compliance

We make our product roadmap available to our clients so we can gather their feedback to help us develop the best file-sharing solution possible.

Relying on service providers for support can place you in a precarious position. Why not employ a team of U.S.-based pros who are available 24 x 7 x 365 for critical emergencies and 9 x 5 for even the simplest of questions? 

From the moment of deployment and throughout your platform subscription, our team backs you up with fast, friendly, knowledgeable service. 

We go above and beyond for our customers, and the numbers show it.
Check out our knowledge base

Distinctly Different From the Rest

Take advantage of real value with the file sharing platform that enables you to meet or exceed the requirements of the major industry security and compliance frameworks. Rest easy with commercial-grade security that doesn’t add to your team’s workload.

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Sharetru
  • Check ONE flat monthly or annual rate
  • Check NO limit on bandwidth usage
  • Check NO setup fee
  • Check Unlimited users with select plans
  • Check Discount for SLED (state, local, and education)
  • Check Compatible with most applications that have FTP / FTPS / SFTP connectors and meet RFC standardization
  • Check Customer Success Manager dedicated to your account
  • Check Best-in-class support
  • Check Private cloud with high performance read / write capability
Other Platforms
  • No Complex fee structures and costly per-user charges
  • No Fees for individual add-on security features
  • No Restrictive limits on bandwidth usage
  • No Additional fee for setup
  • No Hidden charges
  • No Limited compatibility with third-party applications
  • No Slow read / write capability

Smart Features to Help Your Business

Experience a greater level of security, compatibility, and compliance readiness with features that make our platform the go-to choice for Aerospace, Defense & Government, healthcare, manufacturing, and more.

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File Sharing

Safely share sensitive data with the people you trust. Advanced encryption protects your confidential information while our private cloud-based platform enables your regulatory compliance.
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Automation

Enjoy the freedom that awaits you when you reclaim hours of time by automating your routine processes like unlimited email notifications, user suspensions, account lockout policies, and daily file purges.
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Site Settings

Customize your platform experience with a variety of robust, industry-leading security features that you can implement as you see fit. Consult our responsive support team to answer any questions you have while developing your implementation plan.
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Brand To Your Business

Elevate your brand by adding your logo and custom colors to our platform for all to see. Give your users a personalized experience by crafting a unique message for your company’s login screen.
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Top 5 SFTP Solutions

See more resources from Sharetru
Guides

5 Essentials For Choosing The Best FTP Hosting Service

Understand the 5 essentials every enterprise should look for in a provider.

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See Our Best-In-Class Support Up Close

Take a look for yourself. We’ve been providing expert, friendly assistance to our customers since we began, and we’d love to show you how we do it. Schedule your demo today.

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